Retail Associate – Aug 2024 – May 2025
Nearly New Books-Red Deer, AB
- Utilized the UBIC system to perform data entry, maintain inventory and sales records.
- Operated the cash register and accurately processed both cash and card transactions while providing customer service at the point of sale.
Night Auditor – July 2021 – Aug 2024
Western Budget Motel Red Deer-Red Deer, AB
- Utilized Microsoft Excel and the InnQuest system to perform accurate data entry and maintain financial and operational records.
- Processed card transactions and managed front desk payments with accuracy.
- Handled customer reservations, including booking, modifications, and confirmations.
- Addressed and resolved guest concerns and complaints in a professional and timely manner.
- Reconciled daily financial transactions and prepared reports for submission to the accounting department.
Assistant Manager – Dec 2013 – June 2019
Tim Hortons-Red Deer, AB
- Supervised employees during shifts to ensure efficient operations and adherence to company standards.
- Trained staff on operational procedures, customer service expectations, and newly introduced menu items.
- Utilized Microsoft Excel and online systems to perform accurate data entry and maintain operational records.
- Created and managed employee schedules to ensure adequate staffing levels.
- Operated the cash register and processed cash and card transactions accurately.
- Maintained a clean, organized, and well-stocked work environment in compliance with company and health standards.
- Addressed and resolved customer concerns and complaints in a professional and timely manner.